![]() ![]() □ Move the app to a different drive.įor some users, crashes may be attributed to low disk space on the drive where the game is installed. Once this is done, re-launch the game and verify that the issue is fixed. ![]() □ STEAM: Verify the integrity of the game files.įollow the steps to verify the integrity of your game files. ![]() You can run the Microsoft Store App Troubleshooter to identify and address many different issues with Windows. □ MICROSOFT STORE: Run the Microsoft Store App Troubleshooter. □ MICROSOFT STORE: Update Microsoft Gaming ServicesĬheck for updates to the Microsoft Gaming Services in the Downloads section of the Microsoft Store. Download Visual Studio Tools - Install Free for Windows, Mac, Linux.You can find the latest visual studio files here: Make sure you have all the necessary files to run the game. □ Manually update Microsoft Visual C++ Redistributables and restart your machine. If you were able to install the game successfully but still encounter crashes in the game, please reinstall the app using these instructions. □ Uninstall and reinstall Age of Empires: Definitive Edition. Microsoft Store: Program Files > WindowsApps > Microsoft.Darwin_15.0_圆4_8wekyb3d8bbwe > AoEDE.exe.Steam: Program Files(x86) > Steam> steamapps > Common > AoEDE > AoEDE_s.exe.If the antivirus requires you to target the game files through “Browse…”, the default file path will be: Trend Micro: Age of Empires: Definitive Edition must be added to the program’s allowlist.F-secure: Age of Empires: Definitive Edition must be added to the program’s allowlist.Comodo: disable shellcode injection detection.Bitdefender: Age of Empires: Definitive Edition must be added to the program’s allowlist.AVG: Age of Empires: Definitive Edition must be added to the program’s allowlist.Avast: Age of Empires: Definitive Edition must be added to the program’s allowlist.Here are a few particular antivirus programs with known conflicts, as well as resolution steps for each: Double check that the game is still on your allowlist!) ( Note: some antivirus programs may remove the game from the allowlist when it is updated. Add the game to any allowlist feature in your antivirus program.Check your antivirus settings to make sure Age of Empires: Definitive Edition is not being blocked. Some antivirus programs may prevent the game from launching. Laptop video drivers are dependent on and obtained from your laptop’s manufacturer.Once you know what hardware you’re using, you can download the appropriate drivers from the web: You can check what video card and drivers you are running using the DxDiag command. If you are playing on old or outdated display drivers, you may encounter issues when trying to launch and play any game. If you need to update your version of Windows 10/11, you can follow the instructions here. This includes checking your version of Windows 10/11. Ensure that your system meets the minimum system requirements to run the game. Please try the following steps to see if they fix the problem: □ Ensure that your computer meets the minimum requirements to play the game.Ī majority of crashes upon launching the game can be attributed to playing on a PC that does not meet the recommended requirements. There are several potential workarounds to this issue. ![]()
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